Click Innovation has taken a different approach to the complex world of web based / hosted Business Management Software. It has created an intuitive modular SaaS solution to the problem all SMB’s face today, the need to “acquire, retain & grow profitable customers” effectively.
Businesses need to see an immediate ROI and by providing a single solution delivered and supported by one company this can be achieved. The simple to deploy and use "Cloud" solution will simplify the management of all business processes and systems from CRM, e-commerce, invoicing, contact management and Internet Marketing within a single secure platform. The System has been developed and is supported from the Click Innovation UK based Support Centre and by our professional services team.
Click Innovation is more than a SaaS solution provider it is a Business Management services company, committed to delivering a comprehensive service portfolio that complements and supports its software solutions both before and after deployment.
The Click Innovation management team have recognised the key role professional services play in every aspect of a successful business management solution project, the time invested at the start of a project with the 360 Business Process review is crucial to understanding our clients business and its challenges to sufficient depth so as to enable the final solution design to be specific to their needs. The biggest contributing factors to failed CRM software deployments are the lack of effective user adoption and buy in. This leads to negativity across the enterprise and causes issues when encouraging change and progress within an organisation.
ClickHQ are passionate about delivering its solution via the professional services programs such as the 360 degree business review and also the “User Satisfaction” survey. We undertake the survey after the ClickHQ solution has been deployed for 60 days, the survey is an automated review of user satisfaction with the newly deployed system. it is a simple electronic form based survey that is designed to test the user adoption and buy in of the new business management software and its effectiveness in improving the way that our clients teams operate. The survey is designed with the original challenges that were to be addressed by the solution in mind; the results of the survey are then presented and discussed with our clients management teams.
All of this guarantees a World Class customer experience based upon the feedback from those that matter the most – your team.
