The ClickHQ vision is to improve our client’s ability to deliver against their business goals and objectives, by consistently delivering against our customer promise.
Click Innovation is the brainchild of a group of successful British entrepreneurs. Many years of experience building and managing successful small and medium sized businesses have given them a real insight to the many challenges that SME's face in today’s economic climate.
ClickHQ is the first of a number of services that has been developed specifically to address these issues. Acquiring, retaining and growing profitable customer relationships are fundamental to any organisation. ClickHQ has been developed from inception to focus on meeting these challenges and providing tangible business benefits and a rapid return on investment.
The Click HQ SaaS solution was designed to provide the SME with a simple to deploy and use business management system that will deliver significantly improved access to key data anywhere in the business. Whether the data is about your customers, partners or suppliers ClickHQ will organise your departmental communication systems enabling every member of the team to have access to the information they need within a single click.
The single system architecture allows for all areas of the business to be completely informed and in control when dealing with any kind of business enquiry or transaction. The SaaS solution facilitates vast improvements in business efficiency, drives increased productivity and reduces IT costs.
The ClickHQ solution delivers real tangible benefits across the SME with the following features:
• Information only has to be entered once
• Users can have secure access anytime anywhere via a web browser
• Users can securely discuss issues and problem solve via the forum
• Data is in real time with no synchronisation required
• Access is permission based in sensitive areas thus protecting data integrity
• Users have access to all the information they need to do their job effectively
• Users are encouraged to collaborate and be recognised for their contribution via forum & communication modules
• Business Processes and transactions can be measured & reported on as part of management reporting tool including simple to generate dashboards
• Contacts can seamlessly go from Pipeline through Sales, Provisioning, Billing, Accounts, CRM and Support
• Marketing initiatives can be tracked and measured pro-actively ensuring improved insight & ROI
• Users can track leads captured direct from the company Website ensuring swift follow-up
• Detailed reports can be generated across all business functions to improve efficiency and to highlight bottle necks & areas for improvements
• Anyone in the Company can clearly see areas of responsibility ensuring clear lines of escalation
ClickHQ is designed to give simple but effective financial information to Business Managers at the click of a button. The open platform also provides simple integration to recognised accounting packages such as Sage for seamless financial data flow & capture.
The ClickHQ SaaS solution will dramatically improve the SME's ability to manage its processes, systems & communication across every business function thus ensuring improved customer experience & satisfaction.
The Click Innovation team also recognised the important role professional services play in ensuring a successful solution is delivered to exact specification and on time, to that end a specialist group of project managers and consultants engage with clients immediately a requirement is identified.
The aim of the ClickHQ consultants is to undertake and deliver the ClickHQ 360 degree Business process review.
The importance of undertaking such a review establishes a joint learning strategy for both parties so as to be able to map the ClickHQ solution to the clients business.
