Click Innovation is now using Virtual Internet‘s Enterprise Cloud VMware managed hosting service to provide greater resiliance and faster connectivity to its ClickHQ Business Management Software as a Service customer base.
Virtual Internet (VI) are providing a managed service to Click Innovation with a platform that utilises a firewall and multiple virtual servers. Utilising VMware provides additional benefits such as real-time disaster recovery in the event that the units become unavailable due to hardware or OS service failure. Full resilience and redundancy is provided throughout the VMware hosting infrastructure. It also presents a scalable platform where processor, RAM and disc can be rapidly increased. In addition the platform uses a SAN failover storage array allowing quicker disc access than that provided by single servers. There providing superior performance to a standard dedicated server.
The VI VMware Cloud™ is a revolutionary managed hosting platform that provides a Dedicated Server with Zero downtime. Gone are the days of reboots and support calls asking why your server is unavailable. VI VMware Cloud™ maintains and manages your hosting environment ensuring that your server and content is online 24 hours a day. With the power to provision extra computing resources for your mission-critical applications in minutes, upgrades are simple. Best of all, Instead of buying potentially costly and over specified servers the VI Cloud™ platform can save you up to 25% of your annual hosting costs whilst improving performance
Improve your ROI with Virtualization
Virtualization essentially lets one computer do the job of multiple computers, by sharing the resources of a single computer across multiple environments. Virtual servers and virtual desktops let you host multiple operating systems and multiple applications locally and in remote locations, freeing you from physical and geographical limitations. In addition to energy savings and lower capital expenses due to more efficient use of your hardware resources, you get high availability of resources, better desktop management, increased security, and improved disaster recovery processes when you build a virtual infrastructure.
Top 5 Reasons to Adopt Virtualization Software
1) Server Consolidation and Infrastructure Optimization: Virtualization makes it possible to achieve significantly higher resource utilization by pooling common infrastructure resources and breaking the legacy ―one application to one server‖ model.
2) Physical Infrastructure Cost Reduction: With virtualization, you can reduce the number of servers and related IT hardware in the data centre. This leads to reductions in realestate, power and cooling requirements, resulting in significantly lower IT costs.
3) Improved Operational Flexibility & Responsiveness: Virtualization offers a new way of managing IT infrastructure and can help IT administrators spend less time on repetitive tasks such as provisioning, configuration, monitoring and maintenance.
4) Increased Application Availability & Improved Business Continuity: Eliminate planned downtime and recover quickly from unplanned outages with the ability to securely backup and migrate entire virtual environments with no interruption in service.
What is a Virtual Machine?
A virtual machine is a tightly isolated software container that can run its own operating systems and applications as if it were a physical computer. A virtual machine behaves exactly like a physical computer and contains it own virtual (ie, software-based) CPU, RAM hard disk and network interface card (NIC).
Virtual Machines Benefits In general, VMware virtual machines possess four key characteristics that benefit the user: Compatibility: Virtual machines are compatible with all standard x86 computers Isolation: Virtual machines are isolated from each other as if physically separated Encapsulation: Virtual machines encapsulate a complete computing environment Hardware independence: Virtual machines run independently of underlying hardware
Just like a physical computer, a virtual machine hosts its own guest operating system and applications, and has all the components found in a physical computer (motherboard, VGA card, network card controller, etc). As a result, virtual machines are completely compatible with all standard x86 operating systems, applications and device drivers, so you can use a virtual machine to run all the same software that you would run on a physical x86 computer.
While virtual machines can share the physical resources of a single computer, they remain completely isolated from each other as if they were separate physical machines. If, for example, there are four virtual machines on a single physical server and one of the virtual machines crashes, the other three virtual machines remain available. Isolation is an important reason why the availability and security of applications running in a virtual environment is far superior to applications running in a traditional, non-virtualized system.
A virtual machine is essentially a software container that bundles or ―encapsulates‖ a complete set of virtual hardware resources, as well as an operating system and all its applications, inside a software package. Encapsulation makes virtual machines incredibly portable and easy to manage. For example, you can move and copy a virtual machine from one location to another just like any other software file, or save a virtual machine on any standard data storage medium, from a pocket-sized USB flash memory card to an enterprise storage area networks (SANs).
Virtual machines are completely independent from their underlying physical hardware. For example, you can configure a virtual machine with virtual components (eg, CPU, network card, SCSI controller) that are completely different from the physical components that are present on the underlying hardware. When coupled with the properties of encapsulation and compatibility, hardware independence gives you the freedom to move a virtual machine from one type of x86 computer to another without making any changes to the device drivers, operating system, or applications. Hardware independence also means that you can run a heterogeneous mixture of operating systems and applications on a single physical computer.
Virtual Machines: Building Blocks of the Virtual Infrastructure
Virtual machines are a fundamental building block of a much larger solution: the virtual infrastructure. While a virtual machine represents the hardware resources of an entire computer, a virtual infrastructure represents the interconnected hardware resources of an entire IT infrastructure—including computers, network devices and shared storage resources. Organizations of all sizes use VMware solutions to build virtual server and desktop infrastructures that improve the availability, security and manageability of mission-critical application PHYSICAL DEDICATED VIRTUAL DEDICATED Hardware failure resilience Full Server Access Rapid Hardware upgrades OS Disaster recovery
SERVICE LEVEL AGREEMENT
100% Network Availability
100% Hardware and OS Availability
Real-Time Hardware Failover
Telephone Technical Support Troubleshooting
Monthly server patching and system updates on request
Solution Monitoring (ping, FTP, HTTP,) 3 Defined Services 24/7 – Email and SMS
APC and KVM switch for instant remote reboots and troubleshooting
Application hosting is fast becoming a cost effective option for businesses wishing to reduce the responsibility, overheads and man hours involved in running an IT environment in-house. By hosting your applications with VI within our secure Data Centres you can not only reduce your IT bills, but ensure total peace of mind in that your servers are secure, backed up daily and managed by qualified and experienced VI Technicians 24 hours a day.
VI Cloud Hosting
Outsource and negate all risk for your Hosted IT infrastructure. Critical hosting services for high availability demanding platforms
Always on hosting with exceptional levels of uptime
Fully Managed by certified engineers
Rapid deployment and scalable Cloud
A dedicated or managed firewall provides your server with additional protection from unauthorised access, keeping unwanted intruders away from your data and ensuring continuity. Whether you choose a dedicated or managed firewall, our security engineers will assist you in ensuring that your firewall rules and server are secure, allowing you to focus on your core business. At VI we offer a wide range of security services, including Intrusion prevention, audits and consultancy.
Disaster Recovery and Continuity
The impact of loosing data can severely cripple companies leading to lost business and productivity. The backup and recovery of lost data ensures that an unwanted crisis can be diverted or rectified with ease and precision.
VI’s suite of services enables clients to ensure continuity in the event of unforeseen circumstances affecting their data. VI currently helps many Government and financial clients with Geographical DR and Continuity hosting environments, all covered by comprehensive SLA‘s.
Service Level Agreements
VI provides 3 core service level agreements allowing our clients to choose how we manage their hosting platform. Our custom SLA allows us to tailor our service to meet the specific requirements.
Monitoring and Reporting
VI suite of reporting tools delivers reports on Server health and performance as well as traffic analysis. This tool enables effective capacity planning as well as a real time overview of how your servers are performing.
We provide comprehensive monitoring systems which monitor specific services on your server platforms. VI Notification System will automatically send you an SMS and an email informing you of any degradation of service
Messaging and Collaboration
Fully managed and outsourced email, Accomplish more with an on-the-go, at home and in-the-office email solution that cuts your work in half with full synchronization. Changes are automatically applied to your desktop, Web mail and mobile account with VI Managed Exchange Hosting.
With a highly qualified and dedicated Customer Service Team, Server Engineers, on-call Technicians available 24 hours a day our focus is on delivering more than you expect.
Going that extra mile for our customers is what separates us from other hosting companies & is something we are very proud of.
SUPPORT SERVICES (SLA)
The following services are included within the Standard service level agreement. Additional requirements are available on request.
MANAGED HOSTING HIGHLIGHTS Reactive Monitoring, fixing & reporting of 10 customer-defined services. SMS & Email Alert notifications DNS Management Control Panel Hardware
Diagnosis & Rebuild Server restore upon request Installation of 3rd Party Software & Approved Applications Restoring back ups APC switch for instant remote reboots
Reactive Monthly server OS patching
TELEPHONE & EMAIL SUPPORT
Managed server support gives you direct access via telephone or email to our Support engineers 24 hours a day who are on hand to offer expert help & assistance as well as perform work on your server(s) on request. You will be issued with a support ticket and emailed once your request has been picked up and then another when the support ticket has been completed. Support is offered in the following ways with associated timescales.
CLASS CLASSIFICATION SUPPORT HOURS RESPONSE TIME 1 Urgent – Your Server is not accessible remotely or via the web 24/7/365 – Phone support Within 5 minutes 2 Server & website is operational – but Server is experiencing degradation or impacting service – A Service needs to be restarted on server – Backup restore 24/7/365 – Phone & email support Within 30 minutes 3 Routine maintenance, server management or general phone support Working hours 9am -6pm Phone & email support Within 1 Hour
VI Managed servers are covered by HP hardware warranties and benefit from guaranteed 2 hour hardware fixes. Many hosting companies offer 1 hour hardware replacement guarantees but do not include the time taken to diagnose the hardware fault before replacement is undertaken. VI guarantees to have a working replacement server within 2 hours of diagnosis of fault. CLASS REPLACEMENT CLASSIFICATION SUPPORT HOURS RESPONSE TIME 1 Component– Drive/Processor/Memory/PSU 24/7/365 – Phone & email support Within 15 minutes 2 Total
Hardware replacement – Full server 24/7/365 – Phone & email support Within 1 Hour
Virtual Internet have advanced monitoring systems to keep both our engineers and you alerted to warnings and system failures,
as well as overall and continual performance & health of your hosted environments.
These are provided in the following ways:
Advanced Server Notifications:
The monitoring of any services running on your servers, such as web, ftp, SQL are performed continually and in the event that
a particular service should stop, SMS and email notifications are sent out by the VI monitoring systems alerting you and VI
Engineers. This allows for quick resolution of incidents and effective service continuity.
Examples of services which can be monitored are:
HTTP/HTTPs web addresses, including ASP(x) pages
POP3 and SMTP
Databases MySQL/MS SQL
Server Performance & Health Monitoring:
VI Reporting is an online tool which delivers reports on Server health and performance as well as traffic analysis. This tool
enables effective capacity planning as well as a real time overview of how your servers are performing. VI continually monitor
the CPU, Memory and traffic loads on each server to allow an overview of how each server is performing on a daily basis. This
information is supplied to customers through the VI Reporting & Monitoring portal and displayed graphically.
With a high-capacity data centre network extending throughout Europe and the fastest connections to global internet infrastructure, Virtual Internet (VI) provides businesses with the best hosting services available.
The security and uptime of your server is as critical to us as it is to you. Our data centre is carefully monitored 24/7 for both technical performance and security. Only our qualified engineers, or yours, may enter the facility after passing through a stringent system of electronic and physical identification checks. Every server benefits from optimal temperature and atmospheric controls, UPS and generator back up.
Dual redundant Network – 2 x 1000Mbps
Redundant Power Feeds
Uninterruptible Power Supply (UPS) systems
24 x 7 Monitored Security systems
Climate and Environment control Units
24 x 7 On-site Network Engineers
Our London data centres have sophisticated traffic management and switching technology. If any part of the network should fail, traffic is intelligently re-routed in under a second, so that there is no downtime for your website.
Uninterruptible redundant AC and DC power solutions that are flexible and upgradeable, meeting all types of customer needs.
100% power supply availability record for the previous three years.
All power requirements of installations planned and managed by senior VI support staff.
VI proactively completes a monthly physical power audit to highlight potential power loading issues.
The battery banks are designed to supply the building for 15 minutes whilst the generators are run in.
On current load the batteries would be expected to last almost 1 hour.
UPS is not designed as a power supply, rather a filter and a bridge to allow the generators enough time to get up to a speed where they can carry the load in addition to smoothing and conditioning national grid power.
The three generators each capable of producing 3.4M Watts.
On current building load a single generator could supply the entire building (current building load 2.8M Watts)
Generators take approximately two minutes from automatic start till they are capable of offering a full supply.
Two 55000 litre underground storage tanks (110 thousand litres total)
The generators are designed to supply building for 24 hours at full load.
Under current building loads they would expect to last almost 3 days.
Level 3 have an 8 hour SLA with diesel suppliers for tank refills.
Air Conditioning & Cooling:
All our Racks are serviced by four independent cooling units ensuring failures do not impact cooling capacity.
HVAC redundant power and cooling design.
Redundant, physically diverse water cooling systems.
Air distribution is under raised flooring for maximum temperature control.
Humidity is maintained at 50%.
Temperature is maintained at 20 degrees Celsius.
Air is filtered continuously to remove dust particles and/or contaminants.
Perforated tiles deliver air to the co-location area and can be moved/added to redirect cool air into warm spots.
Multi-layer security control procedures.
Biometric palm scans, electronic photo id badges and PIN access are required to gain access to the facility.
One-in-one-out entry policy.
24 x 7 closed-circuit video (VI operate independent cameras)
24 x 7 alarmed door monitoring.
Secure cabinet access (key and combination locks).
24 x 7 monitored & manned site with security staff.
Smoke detection systems above and below floors.
Double-interlock, pre-action and dry-pipe fire suppression systems.
System provides the best security against accidental discharge.
Close proximity to emergency services.
VI is able to provide off-site networked storage facilities.
VI peer with a number of UK based ISP‘s.
VI operates a 24 x 7 support service with a variety of SLA‘s to suit each customers need.
VI NETWORK INFRASTRUCTURE
Virtual Internet (VI) has invested millions in a dedicated network infrastructure to guarantee that its hosting services are world class. Its strategic partnership with one of the worlds most advanced internet infrastructure companies, Level 3 Inc., means that your servers are connected to a state-of-the-art IP network.
Our Gigabit Ethernet connectivity brings a level of bandwidth capacity that few hosting companies can equal. At a billion bits per second, Gigabit Ethernet has the potential to blow through virtually any bandwidth bottleneck. These super fast connections, combined with our direct links to the London Internet Exchange, mean that your web sites download
without any hold-ups. At Virtual Internet (VI), we are extremely proud of our Data centres, not only in infrastructure and security, but in the management and way that they are maintained. We actively invite prospective clients to visit our data centre to review our network.
Virtual Internet (VI) Data Centres provide you with the safe, secure, redundant facilities for your hosting needs. Our Data centres are equipped with features such as 24 x 7 technical support, backups for power (UPS) and advanced fire detection and suppression. Virtual Internet (VI) employ the highest possible security features, including video surveillance, by both visible and hidden cameras, motion sensors, biometric identification systems, controlled photo ID key-card access and 24-hour security-guard patrols.
VI DATACENTRE TECHNICAL SPECIFICATION
Infrastructure Connectivity Core
2 Gigabit per second (i.e. 2000Mbps), Gigabit Ethernet connectivity to infrastructure. Burst Capacity
Up to 2000Mbps Infrastructure (LINX)
IP network with direct links into London Internet Exchange.
Connections run through a State of the art global IP network with single hop connections across the Atlantic. Internal Cabling
Fibre-optic and 100 Base T Ethernet Cat 5
Environment Air Conditioning
Constant 21°C, 50% humidity Redundancy
Climate controls HVAC of 150% facility capacity Fire Control
Localised, pre-action, dry charged fire suppression Power Systems
UPS to generator supported 230V AC.
Automatic Transfer Switches
30 minute UPS backup & 24 hour generator backup
Top floor location, 18″ raised floors throughout Monitoring
Infrared motion detection systems Manned
24/7 manned security and patrols Closed circuit video
All areas of the data centre feature CCTV surveillance, including all external access points. Access
Security identification through Photo ID and PIN number Palm Scan identification through all major areas of the centre.
VI NETWORK DATA LINK FAILOVER Virtual Internet (VI) has invested millions in a dedicated network infrastructure to guarantee that its hosting services are world class. Its strategic partnership with one of the world‘s most advanced internet infrastructure companies, Level 3 Inc., means that your servers are connected to a state-of-the-art IP network. Our Gigabit Ethernet connectivity brings a level of bandwidth capacity that few hosting companies can equal. At a billion bits per second, Gigabit Ethernet has the potential to blow through virtually any bandwidth bottleneck. These super fast connections, combined with our direct links to the London Internet Exchange, mean that your web sites download without any hold-ups. At Virtual Internet (VI), we are extremely proud of our Data centre‘s, not only in infrastructure and security, but in the management and way that they are maintained. We actively invite prospective clients to visit our data centre to review our network. Virtual Internet (VI)Data Centre‘s provide you with the safe, secure, redundant facilities for your hosting needs. Our Data centre‘s are equipped with features such as 24 x 7 technical support, backups for power (UPS)and advanced fire detection and suppression. Virtual Internet (VI)employ the highest possible security features, including video surveillance, by both visible and hidden cameras, motion sensors, biometric identification systems, controlled photo ID key-card access and 24-hour security-guard patrols.
Small to medium companies may not have the internal resources to deal with the wide range of technical issues that may arise. Getting quality advice at the outset is essential for any IT Director/Manager looking to invest in a significant infrastructure. They may not have the capital to invest in expensive monitoring and alerting equipment or have the 24 x 7 technical staff to react to incidents day or night.
Today‘s organisations often require 24 x 7 performance and for most of these businesses, IT management is not a core competency, but hosting infrastructure is mission critical to their business.
For each Virtual Internet Managed Hosting enquiry we pull together commercial and technical staff to devise the most reliable and cost effective solution for the client; from simple firewall and server configurations to complex load-balanced database and application servers.
There are very few hosting providers that can match the skill, expertise and experience of Virtual Internet in designing and running complex hosting infrastructures. Clients that rely on Virtual Internet for these critical services include one of the world’s largest media and broadcasting companies, digital interactive TV platforms, online casinos, web service providers and many others.
Benefits of Virtual Internet’s Managed Hosting Services
Our Managed Hosting services will allow you to save time by depending on Virtual Internet to deal with time-consuming tasks.
By outsourcing hosting and support to Virtual Internet you can focus on your core business
Focus on Core Competency
By utilising Virtual Internets Managed Service‘s for your infrastructure you won‘t need fulltime employees with expertise required to run a variety of applications and systems. Your remaining staff can focus on important projects or specialised tasks.
Outsourcing can save money by allowing you to purchase only the amount of expertise needed, at less than the cost of permanent staff.
Budgeting is made easier because of the fixed monthly cost.
The Virtual Internet Managed Services will decrease the downtime of your hosting infrastructures, saving you money.
Volume discounts are offered.
As your business grows or changes, you can quickly scale up or down to meet demand, reducing your risk.
Virtual Internet‘s experienced 24 x 7 technical staff is only a phone call away.
Provide access to certified best-practices, people, and tools
With our performance monitoring tools you can quickly review your infrastructure deployments.
Virtual Internet Managed Hosting Services are built to make it easier to tailor the solution to best fit your needs.
Virtual Internet is a leading pan-European internet service provider for high availability managed hosting products. Since Virtual Internet was founded 1996, its philosophy has been to work with world-class technology providers to deliver the best hosting services available. Virtual Internet (UK) Ltd provides reliable Managed Hosting services, focusing on High availability and Total Resilience in both network and hardware environments. Using only the very best in Hardware, systems and suppliers, we deliver one of the mostcompetent, competitively priced and complete hosting services available in the UK.
When deciding on server hosting it is not an occasion to ‗take a chance‘ on the cheapest provider since this could seriously hamper your business. Many hosting providers make extraordinary claims about their data-centres, facilities, technology and customers. In reality, very few hosting providers have actually made the infrastructure investments to back-up their claims.
By choosing to host with Virtual Internet (VI) you are sure to have all the facilities and support you may need at your disposal. We encourage all of our dedicated server customers or potential customers to visit the data-centre and see the facilities for themselves.