Call and Email History
ClickHQ Small Business provides an easily accessible, searchable comprehensive history of all communications with a contact presented in chronological order. Whether added manually after a telephone conversation or automatically uploaded from a sent or received email (incl. attachments) a clear picture is provided so that queries can be dealt with efficiently.
Multiple users can be associated with communication to reflect conference calls or emails sent and received by multiple recipients.
ClickHQ Small Business is permission based and contacts or individual communications can be made private for sensitive information or conversations.
A really useful feature is that a user can draw the attention of a colleague or colleagues to a particular communication which is done via the ClickHQ Small Business internal messaging system.