ClickHQ provides a rich business management environment online; it's intuitive, user-friendly and powerful.
| • | A serious business tool based on Web 2.0 & Wiki principles | • | Cutting edge, permission based, user interaction |
| • | Modules seamlessly integrate so that information only has to be entered once | • | Web-based, no software to download, available anywhere, anytime |
| • | Secure, SSL encrypted, backed up and resilient | • | Uses social networking ideas to encourage user collaboration |
| • | Collaborate, communicate and interact with groups of colleagues more visibly and effectively via the forum | • | Keep a permanent record of discussions and company announcements for future reference |
| • | Make sure all employees get access to the information they need | • | Invite colleagues to participate in specific discussion threads which can be made private |
| • | Cut down on the time spent and the number of internal meetings | • | Contribute when you're available |
| • | Scalable and flexible; links with sales pipeline, orders, provisioning, billing and payments | • | Store an unlimited amount of searchable custom information on your contacts |
| • | Fully integrated with all ClickHQ modules, information is only ever entered once | • | ClickHQ enables your business to gain and retain customers and highlight opportunities efficiently |
| • | Keeps a detailed record of all interaction with contacts | • | One screen empowers your customer-facing staff with all the relevant information |
| • | Name and define marketing initiatives such as trade shows, mail shots and Google AdWords campaigns | • | Use the customisable ClickHQ web form to automatically create new contacts |
| • | Quick and easy reporting on campaign results | • | Track leads from initial enquiry to final close |
| • | Assigns leads to sales people and track results | • | Reports show costs per new contact, cost per potential sale and cost per closed sale |
| • | Includes a definable provisioning process for your business and your products | • | Give the appropriate users permission to sign off stages when complete |
| • | Track who does what and when for future reference | • | Orders queue at each stage of the provisioning process until signed off |
| • | The overview screen shows the number and value of orders in the provisioning system | • | Reports analyse efficiencies and highlight bottle necks which cost you money |
| • | User profiles show a snapshot of user activity, who they are and what they do | • | Empowers users to visibly contribute, making them feel an important part of your team |
| • | Permissions control what users can do, view, authorise, request, modify and sign off | • | Encourage employees to share knowledge and information through blogs |
| • | Track business processes and user actions, see who did what when | • | View users by department or reporting lines |
| • | Full calendar and task functionality integrates with CRM and discussion threads | • | Organise yourself and your company more visibly and effectively |
| • | Delegate tasks to colleagues and track progress | • | Share calendars and tasks with colleagues |
| • | Create multiple, instantly viewable and bookable resource diaries | • | Link diary events or tasks to a contacts profile |
| • | Build products once for use in sales pipeline, orders and billing | • | Create new and modify or retire existing products in real time |
| • | Assign sales and provisioning processes for each product | • | Products can be priced on a one off, daily, weekly, monthly or yearly tariff |
| • | Configure an unlimited amount of definable custom options for each product | • | Define cost price, sale price, commission payable, VAT rate, payment frequency and contract length |
| • | Track your sales pipeline through a definable sales process, percentage close definitions and close date | • | Automatically calculates value, profit margin and commission for each order |
| • | Drill down from pipeline and sales overviews to individual orders | • | Forecast and report on sales pipeline and closed orders in real-time |
| • | One click conversion from pipeline to closed order | • | Measure time between sales steps e.g. time to close from first contact |
| • | Attached files are backed up and accessible anywhere with internet access | • | Any files attached to ClickHQ are searchable through the file library |
| • | Attach files to contacts, forum posts, user blogs, communications, orders, events , tasks, purchases orders, expense claims, invoices, payments, products | • | Files can be marked as private and only viewable by those with permission. |
