ClickHQ has been designed and coded "in house" by the Click Innovation development team to provide a SaaS platform that can be used as a single system right across a customer’s business.
The system allows businesses to set up a specific order management process for each product or service that they sell from sales pipeline steps through provisioning to final delivery and client sign off.
This order management process gives sales and order delivery teams a series of structured steps to follow and keeps track of who did what and when. This gives a business and its employee's real structure which allows bottlenecks to be highlighted quickly and dealt with.
Customer facing staff have access to every touch point that a business has had with its prospects and client base at the click of a button. They can therefore deal with customer issues quickly and professionally and don't have to hunt for information in different systems or by interrupting other busy staff.
Reports and dashboards keep the management team informed at all times, thus empowered to make a real difference to the efficient running of the business and to maintain good customer relationship management practice.
